Billing#

On the Billing page, you have access to the following information:

Subscription:

The current subscription tier for your organization. You can find more information about subscription tiers on convergecfd.com. If you want to change your subscription, contact your Convergent Science representative or email sales@convergecfd.com.

Estimated Balance:

An estimate of your organization’s current balance, including all billing transactions that have been generated to date and current accrued costs. The estimated balance is updated every 30 minutes.

Month To Date Cost:

Total charges for the current month, including all billing transactions that have been generated since the first of the month and current accrued costs.

Transactions:

A list of billing transactions that satisfy the selected filters. By default, the list includes all transactions for the past year. Click Filters to adjust the date range or to add filters for team, owner, project, or transaction type. Click Export CSV to export the filtered results to a CSV file.

When Transactions Are Generated#

CONVERGE Horizon generates billing transactions as follows:

  • Transactions for jobs are generated at the end of each job. These include charges for licensing, hardware, scratch storage (if applicable), and data egress (if applicable).

  • Transactions for workstations are generated when a workstation is deleted. These include charges for hardware, scratch storage (if applicable), and data egress (if applicable).

  • Transactions for spaces are generated at the end of each month. These include charges for file storage and data egress. There is a separate transaction for each space.

  • Transactions for file systems are generated at the end of each month. These include charges for storage, data egress, and hardware. Note that the storage cost is based on the total storage capacity of the file system, not the amount of storage in use. There is a separate transaction for each file system. A transaction is also generated when a file system is deleted, and charges for that month are prorated based on the date of deletion.

  • Transactions for cloud license server usage are generated up to 24 hours after the license has been checked in at the end of the simulation. There is a separate transaction for each simulation.

  • Transactions for cloud license server hardware are generated at the end of each month. A transaction is also generated when a license server is deleted, and charges for that month are prorated based on the date of deletion.

  • Transactions for the bandwidth used to migrate a file system are generated when data is transferred to the new file system.

  • Transactions for credits, payments, and other adjustments are generated when your Convergent Science representative applies them. For example, if you change your subscription from Gold to Platinum, a transaction is generated when your representative adds credit to your account.

You can view your organization’s complete transaction history in Transactions.

Important

Hardware is billed for a minimum of 1 hour for bare metal (BM) nodes and a minimum of 1 minute for virtual machine (VM) nodes. For example, if you run a job for 30 minutes on a BM node, you will be charged for 1 hour for that node. This minimum charge applies only to hardware costs. It does not apply to licensing costs.

There is also a minimum monthly cost for spaces, even all files have been removed. Empty spaces are billed at $0.01 per month.

Current Accrued Costs#

Current accrued costs include:

  • Costs for jobs and workstations that are currently running.

  • Costs for file systems and spaces that were incurred since the last monthly transactions were generated. For example, if you upload a file to a space on June 15, you will not be charged for that file until the next transaction is generated for the space at the end of June.

You can see the current accrued cost for jobs and workstations on the Jobs page and on the Workstations page, respectively. While a job or workstation is running, the accrued cost is updated every 15 minutes. When a job or workstation is done running, the accrued cost is equal to the total amount charged in the billing transaction.

On the File Systems and Spaces pages, you can see the accrued cost for the current month for your file systems and spaces. The accrued cost is updated every 30 minutes for file systems and every 12 hours for spaces, and is reset to zero on the first of the month.

Insufficient Funds Policy#

To help ensure that your balance does not fall below zero, CONVERGE Horizon will automatically:

  • Send an email notification if your estimated balance reaches or falls below $500.

  • Send an email notification if your estimated balance reaches or falls below $100.

  • Send an email notification, stop running jobs, delete active workstations, and delete active license servers if your estimated balance reaches or falls below zero.

By default, no actions are taken in the system for the $500 and $100 billing limits, but the organization owner can customize those billing limits to add enforcement actions (e.g., stopping jobs) if desired. Note that data stored in cloud storage can continue to incur charges even if all users have stopped running jobs and using workstations.

If there is a risk that an organization’s balance will soon become negative, their sales representative will contact the organization owner to reach an appropriate resolution. The organization’s data will not be deleted from cloud storage while this process is underway, unless Convergent Science is authorized to delete the data by the organization owner. In the event that Convergent Science is unable to contact an organization with insufficient funds to pay for their use of CONVERGE Horizon resources, the organization’s data may be deleted from cloud storage at the discretion of their sales representative or Convergent Science management.